Safer Streets privacy policy
Our Privacy Principles
We will look after any personal information that you share with us. This is central to our values as an organisation. We want everyone who comes to us for information or our services to feel confident about how any personal information they share will be looked after or used.
You can be confident that:
- We only use personal information in the ways we need to and that is expected of
- We will make it easy for you to tell us how you want us to communicate with you, including how to opt out from future communications. We promise your request will be respected straight away.
- We will never release your information to organisations outside Purple Leaf for their marketing purposes.
- We take all reasonable care to safeguard your personal information through security policies and secure business processes.
- We will always provide easy ways for you to contact Our Data Protection Officer is happy to answer any queries you have, at any time.
How we collect personal information about you
We may collect personal information from you when you interact with West Mercia Rape & Sexual Abuse Support Centre (WMRSASC). There are many occasions when this could happen, for example: if you enquire about our activities, register with us, ask a question about our services, training courses or education programmes, apply for a job, or provide us with personal information. This information may be collected by phone, via our website, through the post, or in person.
What information do we collect?
The personal information we collect might include your contact details such as name, date of birth, email address, postal address, telephone number, as well as information you provide in any correspondence between us.
We also gather general information about the use of our website, such as which pages users visit most often and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in Purple Leaf emails. We may use this information to personalise the way our website is presented when users visit, to make improvements to our website and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our website.
Cookies
‘Cookie’ is a name for a small file, usually of letters and numbers, which is downloaded onto your device, like your computer, mobile phone, or tablet, when you visit a website. Cookies let websites recognise your device, so that the sites can work, or work better, and also gather information about how you use the site. A cookie, by itself, cannot be used to identify you.
How do we use cookies?
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find most useful. A cookie does not give us access to your computer or any information about you.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
How do we use personal information?
We may use your personal information collected via our website for a variety of purposes described below:
- To request feedback on the user journey of our
- To protect our service, keeping it safe and
- To help inform decisions that may improve the website’s
- To understand user requirements for
- To inform decisions that have the potential to improve sexual violence support
- To feed back to partner organisations on the number of website referrals and most popular searches/pages.
- To send you marketing and promotional
- For other business purposes such as data analysis, identifying usage trends,
If you provide us with any sensitive personal data by telephone, email or by other means, we will treat that information with extra care and always in accordance with this Privacy Policy.
Your personal information and details of the enquiries received are stored on a secure database for no longer than is necessary. Personal information held within the eLearning or Learning Management System will be held for 12 months following registration. We carry out periodic deletion of data.
Who sees your personal information?
The personal information we collect about you will be used by our staff at Purple Leaf so that they can support you; and possibly by legal and regulatory authorities if required by law.
On occasions, when we are contracted to deliver training on behalf of another organisation, we may provide that organisation with your personal information.
We will never sell or share your personal information with organisations. Nor do we sell any information about web browsing activity.
Your information security
We take the security of your personal information extremely seriously. We have implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and offline, from improper access, use, alteration, destruction, and loss.
We only keep your personal information for as long as is reasonable and necessary. Here are some of the ways we protect your personal information:
- If you provide personal information to us online, that information is encrypted for protection on transmission to us. Encryption is the process through which sensitive information is scrambled before it is transmitted, so that it remains private even if it is
- If you provide personal information to us offline, it is kept securely in our databases and
- Our website may contain links to other While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, or the privacy practices employed by these other sites. Please be aware that websites that have links on our site may collect personally identifiable information about you if you visit their site. This privacy statement does not cover the information practices of those websites.
All personal data is collected and stored securely in accordance with the principles of the Data Protection Act 2018 (the Act).
How to update or access your personal information
You may ask us at any time to update your details, correct or remove information you think is inaccurate by contacting us. You also have a right to know what personal information Purple Leaf holds about you. To update any details or request a copy of your personal information we hold, contact us by the following:
Writing: Purple Leaf, PO Box 240, Worcester, WR1 2LF Email: enquiries@purpleleaf.org.uk
Should you wish to close your account associated with the eLearning, please contact: support@indegu.co.uk
Right to complain to the regulator (the ICO):
You are entitled to lodge a complaint with the Information Commissioner’s Office if we have not resolved a data protection concern in line with good practice. The ICO can be contacted via their website: www.ico.org.uk or by telephone: 0303 123 1113.
Policy updated 23/01/2023